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Fundraising Guide

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You can find answers to Frequently Asked Questions about FUNdraising below.

If you have a question that is not answered here, please contact us and a FUN-draising representative will respond within 2 business days.

Important note: we require a minimum of 2 weeks notice of your fundraising requirements.


Downloading the Fundraising Kit

To download your comprehensive Krispy Kreme Fundraiser Kit click here.


Can I get a delivery?

Air freight is available to Cairns, Townsville, Mackay and Hobart airports. Delivery may be available to Sydney, Brisbane and Melbourne metro areas for a fee. Delivery to regional areas is not available. For delivery costs advise our team member at the time of your enquiry and a quote can be provided.


Getting fundraising orders to your customers

Plan to deliver your Krispy Kreme doughnut orders to your customers as soon as possible.

During your fundraiser keep your doughnuts in a cool shaded area and avoid direct sunlight at all times. 

Tips on transporting your fundraiser

Store and transport boxes on a flat surface to avoid any damage. Only stack 4 Krispy Kreme dozen boxes on top of each other when transporting the product. Any more will result in the bottom box being crushed. However, if you bring a thick sheet of cardboard (at least 5mm thick) when collecting your doughnuts, you will be able to stack the boxes 8 high by inserting the cardboard at the fourth box. 

Storing your fundraising order

During your fundraiser keep your doughnuts in a cool shaded area and avoid direct sunlight at all times.
Do not freeze or refrigerate the product as the quality will deteriorate.


How do I qualify for a Krispy Kreme Fundraiser?

The Krispy Kreme Fundraising program is structured to assist not-for-profit organisations and groups in raising much needed funds.

The organisation you wish to raise funds for must qualify as a not-for-profit organisation in one of the following ways:

Community: Funds are being raised to support community based activities. These can be for charitable, educational or recreational purposes (sporting teams/clubs etc)
Charitable: Funds are being raised for a registered charitable organisation.
Educational: School or school related groups such as P&C, band, sports team. 

Do I need approval to do a Krispy Kreme Fundraiser?

Before your fundraiser can be booked a letter from your chosen not-for-profit organisation must be submitted to Krispy Kreme. This letter must be on the organisation’s letterhead, state your full name and position within the organisation and must be signed by a ‘Person of Authority’ such as a president, principal or chairman.

A letter of registration is acceptable, should you be taking part in an event. 


How often can I do a Fundraiser?

A not-for-profit organisation as outlined above is permitted to fundraise once a quarter. 

Does Krispy Kreme provide an order form for customer orders?

Krispy Kreme does not provide individual order forms for your customers. You must create your own order form based on the information provided in this kit.
A Collection Sheet is provided in this kit, which you can use to collect and tally customer orders.

Can I change my order once it has been finalised?

Any changes to your order must be submitted no less than 7 days prior to your delivery or collection date. Changes will be accepted pending on manufacturing, delivery and flight availabilities.

I haven’t booked a date but I have collected orders already, what can I do?

This is not recommended as Krispy Kreme cannot guarantee a delivery can be made on the date required if you take orders before securing a booking with Krispy Kreme. But please call our Fundraising team on 1300 553 863 to discuss your options. They will check manufacturing, delivery and flight availabilities and provide you with the next available date.


Can I pay by Cheque?

No, we do not accept cheques. Acceptable methods of payment are Credit Card and Direct Deposit only. 

When can I pay for my order?

Once your order has been finalised by Krispy Kreme and they have received the signed copy of your contract.

When do I need to pay by?

Payment must be processed no later than 1 week prior to your delivery or collection date.